Hospital of the University of Pennsylvania: Solving the Unstructured Data Dilemma with Enterprise Content Management

Health systems have struggled for years trying to manage all the unstructured data that does not reside in a patient’s EHR, such as financial records and billing data. About 10 years ago, the Hospital of the University of Pennsylvania (HUP) just wanted to gain control over the mountain of paper forms. Medical practices in the Penn health system use Epic for documentation, but HUP wanted a complimentary solution that offers clinicians and staff a deeper dive into patient records. Read this case study to find out how HUP employees are using an enterprise content management solution that brings order to the chaos and has met Penn health system’s needs on various levels.



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